Patients Rights and Responsibilities
You have the right to:
- Register and receive treatment regardless of your sex, age, disability, race or income providing you live within the practice area.
- Consult with a GP within 24 hours for urgent medical problems.
- Access the out-of-hours service when the practice is closed.
- Be treated with courtesy and respect.
- Have your treatment explained to you.
- Receive information on health services.
- Refuse to be involved in any medical trials.
- Gain access to an interpreter.
- Complain, without discrimination, if there is a problem.
- Have a relative or friend with you (except in extreme cases when specifically asked not to).
You are responsible for:
- Making and keeping appointments - if unable to attend you must notify the surgery.
- Telephoning before 11.00am for home visit requests wherever possible.
- Not telephoning before 10.00am unless you wish to book an appointment with a doctor or arrange a home visit.
- Treating all primary care team members with courtesy and respect.
- Ordering repeat prescriptions giving 48 hours' notice for processing (excluding weekends and Bank Holidays).
- Behaving in an acceptable manner and keeping children in your care under control.
- Switching off mobile phones whilst on surgery premises.
- Informing the practice of any change of name, address or telephone number.