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Posted on 17 Mar 2020
Due to the current Coronavirus outbreak we have moved to all initial contact for appointments or other queries to be by phone. There is limited access for online booking for phone appointments.
This has led to very high volumes of both incoming and outgoing phone calls.
The average waiting time to get through on the phone is currently 5 minutes. On the 16th March we received and answered 876 phone calls at the practice.
If you cannot get through on the phone straight away PLEASE HOLD AND YOUR CALL WILL BE ANSWERED. DO NOT COME TO THE SURGERY unless you have an appointment booked.
If you are waiting for a return telephone call please be aware that this might be from “no caller ID” or “withheld number”. This could be due to a doctor calling from their personal mobile phone. It is important that you answer the phone.
We are aware that some people may have call barring set-up for withheld phone numbers. If you cannot disable this then please let reception know at the time of calling.
Please be aware that you may have to wait a considerable time for your call back from the doctor.
We thank you for your patience and understanding at this time.
Pinfold Medical Practice.