OTHER INFORMATION
Chaperones
Consulting with a doctor or nurse is always confidential. There
may be occasions when you wish to be accompanied by a member of your family or a friend. This is often helpful,
leading to a better outcome from the consultation.
If you arrive alone but would like another person present during a
consultation, usually during an examination, please ask at reception or point this out to the doctor or
nurse. They may ask if you would prefer this prior to any examination. It is more difficult for us to provide a
chaperone early in the morning and at the end of the day.
There could be occasions when a doctor or nurse also feels it
appropriate to have a colleague present in the consultation. This would always be explained
to you in advance.
A person accompanying you in a consultation is usually
referred to as a 'chaperone'.
Training
The practice takes a strong lead
in the training of GP registrars, who are already doctors but are undertaking
specialist GP training as part of their ongoing training programme. We are also
involved in the training of medical students.
There may be a time when you book an appointment and are informed
that the doctor has a student/registrar in attendance. If you do not wish them to be present please try and
arrange an alternative appointment. It is vital that the students/registrars learn from real consultations: your
support is essential for their success.
Some consultations may be videoed for teaching purposes, but if
you do not wish to be videoed, please let us know and the camera will be switched off.
Research
The practice works closely with the Primary Care Research Network (PCRN) to implement research studies with the aim of helping GPs and nurses to improve patient care. The PCRN has a large portfolio of studies, most of which are running at many surgeries across England. We have carefully selected a range of these studies to become involved in that which we feel will be relevant to our patients. This means that our patients will have the option to participate in research covering such areas as diabetes, respiratory disease and chronic kidney disease if they wish.
Primary Care Trust (PCT)
This practice comes within the boundaries of the Leicestershire
County and Rutland Primary Care Trust based at:-
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Woodgate
Loughborough
Leicester
LE11 2TZ
Telephone: 01509 567700 |
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Lakeside House,
4 Smith Way
Grove Park
Enderby
Leicester
LE19 1SS
Telephone: 0116 295 7500
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They are able to provide full details of all primary
medical care services in the area.
Freedom Of Information - Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce
a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the
practice intends to routinely make available.
This scheme is available from reception.
Zero Tolerance
In keeping with standard procedure throughout the NHS, this practice
operates a 'Zero Tolerance' policy with respect to the protection of its entire staff, its
patients and property. This means that anyone who is violent or abusive in any way to any member of staff,
another patient or who deliberately damages property, may be removed from the practice list. Extreme
cases will result in the offender being reported to the police. This policy extends to all patients and all members of staff,
not just the GPs, and includes contact over the phone. All telephone calls are now recorded.
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