HOW DO I...
OBTAIN TELEPHONE ADVICE?
We can be contacted by telephone from 8.00am to 8.00pm Monday to Wednesday and from 8.00am to 6.30pm Thursday to Friday, but we would ask that you restrict calls before 10.00am to booking appointments with a doctor. After that, the phones can be used for all other matters eg, booking nurses' appointments, obtaining test results and general queries.
The phones are at their busiest in the morning, especially at the start of the week. They are usually at their quietest in the afternoon, particularly towards the end of the week.
Calls to the surgery should cost 4.2 pence plus VAT per minute from a standard
BT landline. Cost of calls from other networks and mobiles may vary.
HOW DO I...
MAKE AN APPOINTMENT?
This practice operates an "Advanced Access" appointment system with the intention of allowing patients access to a GP within 48 hours. However, if you insist on seeing a particular doctor then this timescale may not be possible. 50% of all GP appointments can be booked up to two weeks ahead. The other half is released the working day before the appointment date.
Appointments can be booked at the front desk, over the phone or via the internet. Patients wishing to use the last option need to obtain an internet booking registration pack from Reception. This allows GP appointments to be booked, amended or cancelled 24 hours a day, seven days a week. Why not ask today and join the hundreds of other patients who already take advantage of this service? You can also order repeat prescriptions on-line using the same service.
If you cannot keep an appointment, please inform us as soon as possible as this will assist in over-subscribed situations. If you persistently fail to attend appointments it can ultimately lead to removal from the practice list, as other patients are being prevented from using these appointment slots. Appointments can be cancelled by phone/internet even when the surgery is closed.
We offer GP telephone appointments when there isn’t a need for the doctor to undertake a physical examination. Examples could be when a patient is seeking advice or when test results have been received from the hospital and a discussion is needed. Feedback suggests that patients who work away from Loughborough find them particularly convenient.
Checking-in For Your Appointment
When you arrive at the surgery for your appointment you can check in without the need to queue. Use the Self Check-in touch screen to the right of the front desk and follow the easy to understand on-screen instructions.
To book an appointment on-line please click here
HOW DO I...
OBTAIN A HOME VISIT?
Patients are requested to telephone 0844 477 1881 before 11.00am if a visit is required
that day. Please give the receptionist as much information as possible to enable the doctor to allocate priority
to house calls. Please remember that several patients can be seen at the surgery in the time that it takes to do a
home visit. Before any home visit is undertaken, a doctor will telephone to ascertain if the request can be dealt
with in another way.
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